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SHIPPING & HANDLING

 

  • We typically ship on Mondays/Wednesdays/Fridays and process orders within 2-3 business days, while we work hard to ship as fast as possible, we sometimes need extra days especially during sales and new releases.
  • Please note when you receive a shipping notice it means your order has left our studio and is on its way to you.
  • FREE shipping within Canada on orders over $100.00 CAD with Canada Post Expedited Parcel™
  • FREE USA shipping on orders over $100.00 USD with Canada Post USA Air Tracked Packet 
  • FREE Worldwide shipping on orders over $150.00 USD with Canada Post Air Small Packet. Depending on your country tracking information might not be available. 
  • All packages will be sent by Canada Post Regular Parcel within Canada, Canada Post Tracked Air USA to the US, and Canada Post International Small Packages Air (NO TRACKING) for the rest of the world
  • For your convenience we use calculated at check out shipping options. It provides the best available rates
  • We are no longer offer budget friendly shipping rates without tracking to USA and some International destinations.
  Shipping times can vary:
  •     Canadian Orders - can take between 8 to 21 business days (which excludes holidays and weekend).
  •     USA Order - can take between 8 to 21 business days (which excludes holidays and weekend).
  •     International Orders (outside of Canada/USA) - delivery times vary greatly by country and can take up to eight weeks.
  • Please allow up to 48 hours for tracking information to be updated. Tracking information will be updated once it reaches the next checkpoint. You can track your package by logging in to your account.
  • A package isn't officially considered 'missing' until 30 business days within Canada, 45 business days for USA and 60 days for International.
  • We are unable to guarantee deliveries times as they are beyond our control.
  • It is important you check the customs policies for your country in order to avoid unexpected charges.
  • All international packages will be marked as commercial merchandise at the value you paid for the items. You are responsible for any applicable duty or taxes that may be related to the delivery of your purchase.
  • Studio Katia is not responsible for the package once it has been shipped.
  • Ship at your own risk. We do not cover lost, missing, or stolen packages. All tracked parcels have up to $100 CAD insurance if you require additional insurance please contact us for a quote.

Please note our international shipping has changed. As of 2018 we now ship to select countries.

Australia, Austria, Bahamas, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, India, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Malta, Netherlands, Norway, Philippines, Poland, Singapore, Spain, Sweden, Switzerland, Turks and Caicos, UAE, USA, UK

If your country is not listed please email us with for shipping quote or visit one of our online retailers, Simon Says Stamp.

Please Note:

*Orders outside of Canada are subject to duties, taxes, brokerage fees, clearance fees, and various other fees not listed here, as designated by your countries policies. These fees range, but can be 30% or higher between advancement fees and import taxes. Studio Katia is not responsible for these charges. We must mark actual product value on the orders we ship.  We cannot reduce the value of your packages, or mark them as "gifts". Should you refuse a package for any reason, all shipping costs, duties, taxes, and any fees imposed by your country will be deducted from the refund owed to you once we receive the return.  All duties and fees are imposed as soon as a package reaches customs, and Studio Katia is not responsible for any of those charges. 

Shipping information for wholesale customers - please visit our wholesale order site. 

Make sure your shipping address is correct, as our shipping program pulls this directly from your order.  While we try to catch errors and make corrections, we cannot guarantee delivery to your desired address unless it is correct at the time your order is placed.

*Subject to change without notice.

Studio Katia uses Canada Post and its trusted shipping partners to ship all parcels worldwide. Studio Katia is not responsible for any parcels that are lost or damaged by Canada Post once the parcel has left our studio.