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FAQs

How long does it take for my order to ship?

All orders are normally processed and shipped within 1 to 3 business days via Canada Post. Occasionally, during a new release, sale or holiday rush it will be more likely to be 5 to 7 business days due to the large volume of orders. THANK YOU! For more information on shipping, please click here.

What if I need to return an item or make changes to my order?

We do not accept returns. All sales are final and no returns or exchange is allowed. Please check your order before submitting. If you have received a defective product please click here for more info. 
We cannot make changes to the order once it's submitted. If you need to add items to your order please place another order and use notes area for comments. You will be refunded for second shipping (if your orders combined qualify for the free shipping you will receive refund for both shipping fees)

Can I use multiple discount codes?

You can only apply one discount code per order.

What is the default currency of your store?

As of March 2019 our prices are in USD we still accept payments CAD currency when using credit card (PayPal is currently not supported) but the prices have slightly increased due to exchange rate. Please select the desired currency from the drop down menu that's located in to top right corner. We apologize for the inconvenience to our Canadian customers, this was a very difficult decision to make but it was a necessary step for us to make and to ensure Studio Katia's evolvement in the crafting industry.

How often do you release new products?

Stamps, dies and stencils are released 4 times per year. Sometimes we release new embellishments in between.

Can Studio Katia be found in local retail stores?

Yes! Our products are sold online and at local stores. We're adding more and more stores each month to our retail list. Stores Locations are coming soon.

How do I become a wholesale customer?

To become our wholesale partner please fill out this form and we'll get back to you as soon as possible.

Do you offer a publication incentive?

Yes! See all the details here!

What is your Angel Policy?

Our Angel Policy can be found here.

What can you tell me about your products?

Detailed information about our products and how to use them is coming soon.